Booking & Cancellation Policy
Last updated: 5 September 2026
Booking confirmation
A journey is confirmed only after BlackLine Executive accepts the requested date, time, route and commercial terms. Please review the confirmation and report any error promptly.
Changes and cancellations
Changes to pickup time, route, passenger count or service duration are subject to availability and may change the price.
- More than 24 hours before pickup: normally no cancellation charge unless the written quotation states otherwise.
- Between 12 and 24 hours: up to 50% of the confirmed service price may be charged.
- Less than 12 hours or no-show: up to 100% may be charged.
Special events, international journeys, multi-day bookings or services with advance third-party costs may have different terms stated in the quotation.
Waiting and no-show
Included waiting time will be stated in the quotation. Additional waiting may be chargeable. If a passenger cannot be located at the agreed pickup point, we will attempt contact using the supplied details; after the agreed or reasonable waiting period the booking may be treated as a no-show.
Refunds and contact
Any refund due is calculated according to the confirmed terms, costs already incurred and applicable consumer law.